Frequently asked questions

General

Border Estate(+) is open from Monday to Friday between 9.00 am and 5.00 pm!

However, this does not mean that Border Estate(+) cannot be reached outside these times.
You can always contact us by email via mail@borderestate.com, and we will help you as soon as possible.

During holidays we are closed.

    It is up to the tenant to find out whether rent allowance is possible for the accommodation in question. Whether you are eligible for a rent allowance always depends on your personal situation. There are a number of requirements in order to receive a rent allowance:

    • Your income may not be too high;
    • Your assets may not be too high; 
    • You rent a self-contained accommodation; 
    • Are you 23 years or older? Then the basic rent may not exceed €737.14; 
    • Are you younger than 23 years of age? Then the basic rent may not exceed €432.51; 
    • Are you younger than 23 and do you have a child living with you? Then the basic rent may not be higher than €737.14.

    You can always visit the website of the Tax Authorities for more information: https://www.belastingdienst.nl/wps/wcm/connect/en/individuals/individuals

    The intention is to separate waste as much as possible. For waste that cannot be separated, special garbage bags are available at the supermarket.  On the following website you can find all information about waste processing in Maastricht: https://www.gemeentemaastricht.nl/en/waste-and-environment

    You can register with the municipality via the website of the municipality of Maastricht. Are you a student at Maastricht University or Zuyd University of Applied Sciences and are you coming from abroad to live in Maastricht? Then register with the municipality to get a “Burgerservicenummer”. Further information can be found on the following website: https://www.gemeentemaastricht.nl/en/moving-and-housing/registration-student

    "Belastingsamenwerking Gemeenten en Waterschappen” is an independent partnership for levying and collecting municipal and water board taxes and for the implementation of the law WOZ.
    On the following website you can find more information about BsGW: https://bsgw.nl/nl/over-bsgw

    Unfortunately, most property owners do not allow pets to be brought into the accommodation. If you have a pet, you can always contact us to ask about the possibilities.

    Border Estate(+) does not charge an agency fee. However, we require an advance payment of €175, - to draw up a contract. If you sign the contract, this amount will be deducted from the deposit and there will be no extra costs.
    Has Border Estate(+) drawn up a contract for you, but you don't sign the contract? Then you will not receive the amount back. The table below shows further costs:

    Description

    Costs

    Viewing(s)

    0, -

    Registration

    0, -

    Contract costs

    0, -

    Inspections

    0, -

    End cleaning (final payment) – only if it is not clean

    Varies per accommodation

    Subrental contract (on demand)

    175, - inclusive 21% VAT

    Breach of contract (on demand)

    70% on one month rent excluding 21% VAT

      Interested

      Of course, we can help you! On our website you will find our full range of available accommodations. You can always contact us by phone or e-mail (mail@borderestate.com) for more information about an accommodation.
      Is there nothing on the website that appeals to you? No worries! Keep an eye on our website regularly, because our offer is regularly updated.
      The following link takes you directly to all available accommodations: https://borderestate.com/en/aanbod/huur

      If you are interested in renting, you can request a viewing by email at mail@borderestate.com. Are you sure you want to rent the accommodation? Send us your documents so we can make a contract for you.

      The documents we need to draw up a contract are:

      • Copy valid passport
      • Current residential address
      • Contact details (both phone number and mail address)
      • Bank account number
      • Salary slip of the last 2 months (of the person who will pay the rent)
      • Motivation letter
        • Why are you coming to Maastricht?
        • Where are you going to study/work?
        • For how long will you study/work there?
        • Why do you think you are the right candidate for the accommodation in question?

      If you are a student, we would also like to receive point 1 to 5 from your parents. By sending this information to mail@borderestate.com you agree that we will use this information to check you as a candidate. If you are approved as a candidate, this information will be used to draw up a rental agreement. Your documents will not be used for other purposes!

      Yes, you can! We regularly schedule viewings for available accommodations. Are you interested in an accommodation? Then request a viewing via mail@borderestate.com or via the website. Border Estate(+) will let you know when the next viewing is scheduled. Are you unable to be present at the viewing? Then you can follow the viewing live via Instagram (@rentalsmaastrichtforrent) or you can request another viewing.

      It is not mandatory to register for a viewing. However, it is nice for us if you let us know when you will be present at a viewing. We can then take into account that you will come to the viewing. The viewing of a property is of course free of charge!

      What is included in the rental price differs per property. A large part of our property owners chooses to rent the accommodation including gas, water, electricity, internet and furniture. 
      There are also accommodations that are rented out unfurnished or where gas, water and/or electricity are not included in the rental price. On our website it is indicated per accommodation what is included in the rental price and what is not. Do you have any questions about this? Just reassure us!

      It sometimes happens that an accommodation is very popular, and several candidates want to rent the accommodation. In that case we ask all interested parties to send us the necessary documents. Then all documents are shared with the property owner, after which the property owner chooses which candidate is most suitable for the accommodation. Border Estate(+) contacts the chosen candidate and continues the rental process.

        Yes, we do! You can follow our viewings live via our Instagram account @rentalsmaastrichtforrent.

          Tenant

          As a tenant you will receive login details for Bloxs. Through the following link you can log in to Bloxs: https://borderestate.bloxs-vas...
          Via Bloxs you can easily submit your problem or complaint. We will deal with your complaint as soon as possible.

          Did you not receive your login details? Then you can reach us via mail@borderestate.com, we will send you new login details.

          Yes, you can sublet your living space. However, there are a number of conditions attached to this. It is important that the landlord gives permission to sublet the accommodation. In addition, Border Estate+ must be instructed to draw up the sublease contract. The tenant must also pay an amount of €175, - (including 21% VAT) before the sublease contract is drawn up.

          You have entered into a contract for a fixed term or indefinite term. If you wish to terminate your contract, you can only do so when your contract allows you to do so.
          If you rent short-stay, i.e. for a fixed period of time, your end date has already been set. You will still have to notify our office at least two months in advance that you will be leaving your accommodation.
          If you rent your accommodation for an indefinite period, i.e. for at least 12 months, this contract will automatically continue on a monthly basis thereafter. If you wish to terminate the contract, you must also terminate the contract here at least two months in advance via Border Estate+.

          If you want to terminate your contract earlier than contractually agreed, it is only possible according to the following conditions: A new tenant needs to be found, as well as the signing of a new rental contract by this new tenant and a fine of 70% commission on a monthly rent excluding 21% VAT must be paid to the estate agent. If these points have been completed and you have received a final e-mail from us, your contract will be terminated. The only thing you have to do after that is schedule a final inspection/check-out.

            In order to receive the deposit back, it is important that the accommodation is delivered in the same condition as it was received. To check this, a check-in and a check-out are scheduled. In both cases a report will be made with pictures and notes about the state of the accommodation.
            When a comparison of the two documents shows that you have left the accommodation in a good condition, you will receive the deposit back. However, if it turns out that the accommodation has not been left as you received it, part of your deposit will be withheld. How much deposit is withheld differs per situation! 
            Returning the deposit may officially take three months, but we try to finish this as soon as possible.

            Yes, that's right! We work with a pre- and final inspection. We call this a check-in and a check-out. During this check-in and check-out, we make a full report with photos and notes about the current state of a property. You will also receive these reports by e-mail.

            If you as a tenant are unable to stay in your accommodation, we understand that this is very unpleasant. If this happens and Border Estate+ manages the property, we will be happy to try to help you. Of course, there are costs involved as shown below. Please note that we are not always available to come and help. If that is the case, you will have to call a locksmith. The cost of a locksmith is higher!

              Please note: no services will be provided during public holidays

              Lost keys

              105, - including 21% VAT

              Locked out (within working hours)

              55, - including. 21% VAT

              Locked out (out of working hours)

              75, - including 21% VAT